Sign In

Terms of Service

Helolokal is owned and operated by Mettaverse Sdn Bhd (1271509X). By accessing and/or using this website and related services, you agree to these Terms and Conditions, which include our Privacy Policy. You should review our Privacy Policy and these Terms carefully and immediately cease using our website if you do not agree to these Terms. In these Terms, ‘us’, ‘we’ and ‘our’ means Helolokal.


Scope of Helolokal is an online experience marketplace that enables users of the site (Travellers/Visitorss/Visitors/Visitors) and certain third parties who offer services (Local Operators/Hospitality Service Providers) to publish services (Services) in respect of certain experiences on and to transact with Travellers/Visitorss/Visitors/Visitors who are seeking to book such Services. Services may include the offering of vacation experiences and a variety of other experiences and non-experience related services. As an online provider, Helolokal is not responsible for the delivery of any of the experiences offered. The Local Operators/Hospitality Service Providers are responsible for the carrying out of their Services. While we may help facilitate the resolution of disputes, Helolokal has no control over and does not guarantee (i) the existence, quality, safety, suitability, or legality of any Services, (ii) the truth or accuracy of any adventure descriptions, Ratings or Reviews, or other information provided to it by the Local Operators/Hospitality Service Providers or Travellers/Visitorss/Visitors/Visitors, or (iii) the performance or conduct of any Local Operators/Hospitality Service Providers, Travellers/Visitors or third party. Helolokal does not endorse any Local Operators/Hospitality Service Providers, Travellers/Visitors, or Services. Any references to a Local Operators/Hospitality Service Providers being “our pick” (or similar language) only indicate that the Local Operators/Hospitality Service Providers has represented to us that they have favourable terms and conditions as compared to other Local Operators/Hospitality Service Providers/Hospitality Service Providers. Any such description is not an endorsement, certification or guarantee by Helolokal about any Local Operators/Hospitality Service Providers, including of the Local Operators/Hospitality Service Providers background or whether the Local Operators/Hospitality Service Providers is trustworthy, safe or suitable. You should always exercise due diligence and care when deciding whether to participate in an Activity or use other Services. To promote and to increase the exposure of adventures to potential Travellers/Visitorss/Visitors, Adventures may be displayed on other websites, in applications, within emails, and in online and offline advertisements. To assist Travellers/Visitorss/Visitors who speak different languages, adventures may be translated, in whole or in part, into other languages. Helolokal cannot guarantee the accuracy or quality of such translations and Travellers/Visitorss/Visitors are responsible for reviewing and verifying the accuracy of such translations. may contain links to third-party websites or resources (Third-Party Services). Such Third Party Services may be subject to different terms and conditions and privacy practices. Helolokal is not responsible or liable for the availability or accuracy of such Third-Party Services, or the content, products, or services available from such Third-Party Services. Links to such Third-Party Services are not an endorsement by Helolokal of such Third-Party Services. Due to the nature of the Internet, Helolokal cannot guarantee the continuous and uninterrupted availability and accessibility of Helolokal may restrict the availability of the or certain areas or features thereof, if this is necessary in view of capacity limits, the security or integrity of our servers, or to carry out maintenance measures that ensure the proper or improved functioning of Helolokal may improve, enhance and modify and introduce new services from time to time.



You may need to be a registered member to access certain features of our website. When you register and activate your account, you will provide us with personal information such as your name and email address. You must ensure that this information is accurate and current. We will handle all personal information we collect in accordance with our Privacy Policy available here. When you register and activate your account, your login details will be your registered email and a password that you have picked. You are responsible for keeping these details and are responsible for all use and activity carried out under these details.


Collection Notice

We may collect personal information about you in order to respond to your enquiry, process your registration, process your order and for purposes otherwise set out in our Privacy Policy available at We may disclose that information to third parties that help us deliver our services (including information technology suppliers, communication suppliers and our business partners) or as required by law. If you do not provide this information, we may not be able to provide all of our services to you. Our Privacy Policy explains: (i) how we store and use, and how you may access and correct your personal information; (ii) how you can lodge a complaint regarding the handling of your personal information; and (iii) how we will handle any complaint. If you would like any further information about our privacy policies or practices, please contact us ( By providing your personal information to us, you consent to the collection, use, storage and disclosure of that information as described in the Privacy Policy and these Terms.


Accuracy, completeness and timeliness of information
The information on our website is not comprehensive and is intended to provide a summary of the subject matter covered. While we use all reasonable attempts to ensure the accuracy and completeness of the information on our website, to the extent permitted by law, we make no warranty regarding the information on this website. You should monitor any changes to the information contained on this website. We are not liable to you or anyone else if interference with or damage to your computer systems occurs in connection with the use of this website or a linked website. You must take your own precautions to ensure that whatever you select for your use from our website is free of viruses or anything else (such as worms or Trojan horses) that may interfere with or damage the operations of your computer systems. We may, from time to time and without notice, change or add to the website (including the Terms) or the information, products or services described in it. However, we do not undertake to keep the website updated. We are not liable to you or anyone else if errors occur in the information on the website or if that information is not up-to-date.


Promotions and competitions
For certain campaigns, promotions or contests, additional terms and conditions may apply. If you want to participate in such a campaign, promotion or contest, you need to agree to the relevant terms and conditions applicable to that campaign, promotion or contest. In case of any inconsistency between such terms and conditions and these Terms, those terms and conditions will prevail.


Intellectual property rights
Unless otherwise indicated, we own or license from third parties all rights, title and interest (including copyright, designs, patents, trademarks and other intellectual property rights) in this website and in all of the material (including all text, graphics, logos, audio and software) made available on this website (content). Your use of this website and use of and access to any content does not grant or transfer any rights, title or interest to you in relation to this website or the content. However we do grant you a licence to access the website and view the content on the terms and conditions set out in this Agreement and, where applicable, as expressly authorised by us and/or our third party licensors. Any reproduction or redistribution of this website or the content is prohibited and may result in civil and criminal penalties. In addition, you must not copy the content to any other server, location or support for publication, reproduction or distribution is expressly prohibited. All other use, copying or reproduction of this website, the content or any part of it is prohibited, except to the extent permitted by law. However, you are permitted to make copies of your order details which are provided to you on the site.


Booking Terms
Subject to meeting any requirements set by the Local Operators/Hospitality Service Providers, Travellers/Visitors can book an adventure available on by following the respective booking process. All applicable fees and any applicable taxes (collectively, Total Fees) will be presented to you prior to booking an adventure. You agree to pay the Total Fees for any booking requested by you. Upon receipt of a booking confirmation from Helolokal, a legally binding agreement is formed between you and the Local Operators/Hospitality Service Providers, subject to any additional terms and conditions of the Local Operators/Hospitality Service Providers that apply, including in particular the applicable cancellation policy and any rules and restrictions specified in the Listing. Helolokal will collect the Total Fees at the time of the booking request or upon the Local Operators/Hospitality Service Providers confirmation pursuant to the payment terms herein. If you book an adventure on behalf of additional Travellers/Visitors, you are required to ensure that every additional Travellers/Visitors meets any requirements set by the Local Operators/Hospitality Service Providers, and is made aware of and agrees to these Terms and any terms and conditions, rules and restrictions set by the Local Operators/Hospitality Service Providers. You should carefully review the description of any adventure you intend to book to ensure you (and any additional guests you are booking for) meet any minimum age, proficiency, fitness or other requirements is specified. You are required to inform the Local Operators/Hospitality Service Providers of any medical or physical conditions, or other circumstances that may impact your and any additional Travellers/Visitors ability to safely participate in any adventure. You are responsible for identifying, understanding, and complying with all laws, rules and regulations that apply to your participation in an adventure. Before and during an adventure, Travellers/Visitors must at all times adhere to the Local Operators/Hospitality Service Providers instructions, provided that such instructions are not to be unreasonably given. Travellers/Visitors may not bring any additional individuals to an adventure unless such an individual was included by you as an additional Travellers/Visitors during the booking process on


Booking Modifications, Cancellations and Refunds
Local Operators/Hospitality Service Providers and Travellers/Visitors are responsible for any modifications to a booking that they make through or direct Helolokal customer support (Booking Modifications), and agree to pay any additional fees and/or taxes associated with such Booking Modifications. Travellers/Visitors can cancel a confirmed booking at any time subject to the applicable Local Operators/Hospitality Service Providers cancellation policy. If a Local Operators/Hospitality Service Providers cancels a confirmed booking, the Travellers/Visitors will receive a full refund of the fees for such booking. For adventures, if adverse weather conditions or other extenuating circumstances create an unsafe or uncomfortable scenario for Travellers/Visitors, Local Operators/Hospitality Service Providers may modify, postpone or cancel a confirmed booking in accordance with the Local Operators/Hospitality Service Providers cancellation policy For the avoidance of doubt, all purchases of Helolokal Gift Cards, and Gift Experiences are non-refundable. Should the recipient of a Helolokal Gift Experience notify Helolokal of their wish to convert their Gift Experience into a Gift Card, we may decide, in its sole discretion, to enable such conversion

  • Canceling within 7 days will result in a full refund,
  • Canceling within 3 days will result in a 50% refund,
  • Canceling less than 3 days before the scheduled time will not be eligible for a refund.


Unacceptable activity
You must not do any act that we would deem to be inappropriate, is unlawful or is prohibited by any laws applicable to our website, including but not limited to: any act that would constitute a breach of either the privacy (including uploading private or personal information without an individual’s consent) or any other of the legal rights of individuals; using this website to defame or libel us, our employees or other individuals; uploading files that contain viruses that may cause damage to our property or the property of other individuals; and posting or transmitting to this website any non-authorised material including, but not limited to, material that is, in our opinion, likely to cause annoyance, or which is defamatory, racist, cruelties, obscene, threatening, pornographic or otherwise or which is detrimental to or in violation of our systems or a third party’s systems or network security. If we allow you to post any information to our website, we have the right to take down this information at our sole discretion and without prior permission or notice.


Warranties and disclaimers
To the maximum extent permitted by law, we make no warranties or representations about this website or the content, including but not limited to warranties or representations that they will be complete, accurate or up-to-date, that access will be uninterrupted or error-free or free from viruses, or that this website will be secure. We reserve the right to restrict, suspend or terminate without notice your access to this website, any content, or any feature of this website at any time without notice and we will not be responsible for any loss, cost, damage or liability that may arise as a result.


To the maximum extent permitted by law, in no event shall we be liable for any direct and indirect loss, damage or expense – irrespective of the manner in which it occurs – which may be suffered due to your use of our website and/or the information or materials contained on it, or as a result of the inaccessibility of this website and/or the fact that certain information or materials contained on it are incorrect, incomplete or not up-to-date


Jurisdiction and governing law
Your use of the website and these Terms are governed by the law of Malaysia and you submit to the non-exclusive jurisdiction of the courts exercising jurisdiction in Malaysia


Privacy Policy

In this Privacy Policy, ‘us’ ‘we’ or ‘our’ means Helolokal / Mettaserve Sdn Bhd (1271509X). We are committed to respecting your privacy. Our Privacy Policy sets out how we collect, use, store and disclose your personal information. By providing personal information to us, you consent to our collection, use and disclosure of your personal information in accordance with this Privacy Policy and any other arrangements that apply between us. We may change our Privacy Policy from time to time by publishing changes to it on our website. We encourage you to check our website periodically to ensure that you are aware of our current Privacy Policy. Personal information includes information or an opinion about an individual that is reasonably identifiable. For example, this may include your name, age, gender, postcode and contact details


What personal information do we collect?
We may collect the following types of personal information:

  • name;
  • mailing or street address;
  • email address;
  • telephone number and other contact details;
  • age or date of birth;
  • your device ID, device type, geo-location information, computer and connection information,
    statistics on page views, traffic to and from the sites, ad data, IP address and standard web log
  • details of the products and services we have provided to you or that you have enquired about, including any additional information necessary to deliver those products and services and
    respond to your enquiries;
  • any additional information relating to you that you provide to us directly through our website or app or indirectly through your use of our website or app or online presence or through
    other websites or accounts from which you permit us to collect information;
  • information you provide to us through customer surveys; or
  • any other personal information that may be required in order to facilitate your dealings with

We may collect these types of personal information either directly from you, or from third parties. We
may collect this information when you:

  • register on our website or app;
  • communicate with us through correspondence, chats, email, or when you share information
    with us from other social applications, services or websites;
  • interact with our sites, services, content and advertising; or
  • invest in our business or enquire as to a potential purchase in our business.

In addition, when you apply for a job or position with us we may collect certain information from you
(including your name, contact details, working history and relevant records checks) from any
recruitment consultant, your previous employers and others who may be able to provide information
to us to assist in our decision on whether or not to make you an offer of employment or engage you
under a contract.


Why do we collect, use and disclose personal information?
We may collect, hold, use and disclose your personal information for the following purposes:

  • to enable you to access and use our website and associated services;
  • to operate, protect, improve and optimise our website, business and our users’ experience,
    such as to perform analytics, conduct research and for advertising and marketing;
  • to send you service, support and administrative messages, reminders, technical notices,
    updates, security alerts, and information requested by you;
  • to administer rewards, surveys, contests, or other promotional activities or events sponsored or managed by us or our business partners;
  • to comply with our legal obligations, resolve any disputes that we may have with any of our
    users, and enforce our agreements with third parties; and
  • to consider your employment application.

We may also disclose your personal information to a trusted third party who also holds other
information about you. This third party may combine that information in order to enable it and us to
develop anonymised consumer insights so that we can better understand your preferences and
interests, personalise your experience and enhance the products and services that you receive.


Do we use your personal information for direct marketing?
We will not use your personal information for direct marketing and promise we will not spam your email inbox with information that is unrelated to activities that you have booked through us.


To whom do we disclose your personal information?
We may disclose personal information for the purposes described in this privacy policy to:

  • our employees and related bodies corporate;
  • third party suppliers and service providers (including providers for the operation of our
    websites and/or our business or in connection with providing our products and services to
  • professional advisers, dealers and agents;
  • payment systems operators (e.g. merchants receiving card payments);
  • our existing or potential agents, business partners or partners;
  • anyone to whom our assets or businesses (or any part of them) are transferred;
  • specific third parties authorised by you to receive information held by us; and/or
  • other persons, including government agencies, regulatory bodies and law enforcement
    agencies, or as required, authorised or permitted by law


Using our website and cookies
We may collect personal information about you when you use and access our website. While we do not use browsing information to identify you personally, we may record certain information about your use of our website, such as which pages you visit, the time and date of your visit and the internet protocol address assigned to your computer. We may or may not also use ‘cookies’ or other similar tracking technologies on our website that help us track your website usage and remember your preferences. Cookies are small files that store information on your computer, TV, mobile phone or other device. They enable the entity that put the cookie on your device to recognise you across different websites, services, devices and/or browsing sessions. You can disable cookies through your internet browser but our websites may not work as intended for you if you do so. We may or may not also use cookies to enable us to collect data that may include personal information. For example, where a cookie is linked to your account, it will be considered personal information under relevant privacy laws. We will handle any personal information collected by cookies in the same way that we handle all other personal information as described in this Privacy Policy.


While no organization can guarantee perfect security, we are continuously implementing and updating administrative, technical, and physical security measures to help protect your information against unauthorized access, loss, destruction, or alteration.


Our website may contain links to websites operated by third parties. Those links are provided for convenience and may not remain current or be maintained. Unless expressly stated otherwise, we are not responsible for the privacy practices of, or any content on, those linked websites, and have no control over or rights in those linked websites. The privacy policies that apply to those other websites may differ substantially from our Privacy Policy, so we encourage individuals to read them before using those websites


Accessing or correcting your personal information
You can access the personal information we hold about you by contacting us using the contact us function on helolokal/contact. Sometimes, we may not be able to provide you with access to all of your personal information and, where this is the case, we will tell you why. We may also need to verify your identity when you request your personal information. If you think that any personal information we hold about you is inaccurate, please contact us and we will take reasonable steps to ensure that it is corrected


Making a complaint
If you think we have breached privacy regulations, or you wish to make a complaint about the way we have handled your personal information, you can contact us using the contact function on Please include your name, email address and/or telephone number and clearly describe your complaint. We will acknowledge your complaint and respond to you regarding your complaint within a reasonable period of time. If you think that we have failed to resolve the complaint satisfactorily, we will provide you with information about the further steps you can take.


Changes to this Privacy Policy
We reserve the right to modify this Privacy Policy at any time in accordance with applicable law. If we do so, we will post the revised Privacy Policy and update the “Last Updated” date at the top. In case of material changes, we will also provide you with notice of the modification by email at least thirty (30) days before the effective date. If you disagree with the revised Privacy Policy, you can cancel your Account. If you do not cancel your Account before the date the revised Privacy Policy becomes effective, your continued access to or use of the Helolokal platform will be subject to the revised Privacy Policy.


Contact Us
For further information about our Privacy Policy or practices, or to access or correct your personal information, or make a complaint, please contact us using the details set out in